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1 year order not required

I inadvertently did not cancel the annual subscription before the 30day free trial expired and was charged $99 from my visa

I do not want the app and am not using it

How do I get my money refunded to my visa account ?


iPhone 7, iOS 12

Posted on Jun 30, 2019 5:17 PM

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Question marked as Best reply

Posted on Jun 30, 2019 5:35 PM

If you wish a refund: Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.


Request a refund for an App Store or iTunes Store purchase - does not apply to "recurring charges" which I take to mean subscriptions, so you will have to make a special request using one of the contact links below.

https://support.apple.com/HT204084


Contact iTunes Support:

https://www.apple.com/emea/support/itunes/contact.html


https://support.apple.com/country-selector/itunes



1 reply
Question marked as Best reply

Jun 30, 2019 5:35 PM in response to tawharanui

If you wish a refund: Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.


Request a refund for an App Store or iTunes Store purchase - does not apply to "recurring charges" which I take to mean subscriptions, so you will have to make a special request using one of the contact links below.

https://support.apple.com/HT204084


Contact iTunes Support:

https://www.apple.com/emea/support/itunes/contact.html


https://support.apple.com/country-selector/itunes



1 year order not required

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