Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple gift cards

My apple gift card will not let me purchase anything

Posted on Jul 1, 2019 6:13 AM

Reply
Question marked as Best reply

Posted on Jul 1, 2019 7:46 AM

Where are you trying to use the card? Apple Gift cards aren't acceptable in the App Store/iTunes. Only App Store and iTunes Gift cards work.


If you have an App Store/iTunes Gift card, have you redeemed it to your account? Does the added amount show in your account balance? What happens when you try to purchase something?


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


iTunes Support


iTunes Support – world wide

1 reply
Question marked as Best reply

Jul 1, 2019 7:46 AM in response to terrence134

Where are you trying to use the card? Apple Gift cards aren't acceptable in the App Store/iTunes. Only App Store and iTunes Gift cards work.


If you have an App Store/iTunes Gift card, have you redeemed it to your account? Does the added amount show in your account balance? What happens when you try to purchase something?


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


iTunes Support


iTunes Support – world wide

Apple gift cards

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.