I found my old Iphone - cant unlockit with my apple id

The activation Lock screen has my apple id, but It wont let me unlock it.

when I logon to the icloud.com from my computer the device is not listed ?


I phone 5

iPhone 5

Posted on Jul 3, 2019 12:07 PM

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Question marked as Top-ranking reply

Posted on Jul 5, 2019 5:42 AM

If necessary, If you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.

2 replies
Question marked as Top-ranking reply

Jul 5, 2019 5:42 AM in response to gerologo

If necessary, If you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.

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I found my old Iphone - cant unlockit with my apple id

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