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HiD1969 Author

Level 1

4 points

Phone is dead

I have attempted to charge the phone and it remains dead. What can I do?

iPhone 5s, iOS 10

Posted on Jul 3, 2019 12:57 PM

Top-ranking reply

Michael Help

Level 2

242 points

Posted on Jul 3, 2019 1:17 PM

Hi HiD1969,

Sorry to hear your iPhone won't turn on. To help troubleshoot your issue, can you tell me can you see the Apple logo, when you press and hold both lock button and home button?

Check out this link to learn more: If your iPhone, iPad, or iPod touch won't turn on or is frozen

Hope it helps,

Michael Helps

View in context

Phone is dead

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