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Level 1

4 points

Download apps

Just purchased a new iPad and can’t download apps from the App Store. The icon just spins.

iPad, iOS 12

Posted on Jul 4, 2019 5:01 PM

Top-ranking reply

Level 10

120,776 points

Posted on Jul 4, 2019 5:11 PM

Things to check:

make sure you have a valid credit card with your name on it, issued by your bank, associated with your Apple ID
make sure you are connected to the Internet via Wi-Fi
make sure you are accessing your local App Store in your country
make suer there's no restriction set on your iPad

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