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My son changed his security code to unlock his iPad and then forgot the code. His iPad is now disable. It told us to connect to iTunes, we did and nothing happened.

iPad, iOS 12

Posted on Jul 5, 2019 1:02 PM

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Level 10

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Posted on Jul 5, 2019 1:07 PM

See the instructions in: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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Level 10

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Jul 5, 2019 1:07 PM in response to rhyan32

See the instructions in: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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