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message box not appearing in mojave

In the Messages app under Mojave, IMac late 2013, the message box does not appear when I am included in a thread. I do not have this issue on my MacBook Pro, but there is no setting under Messages>Preferences that would seem to account for this. Any advice?

iMac 27", macOS 10.14

Posted on Jul 5, 2019 2:05 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 5, 2019 5:46 PM

Jim Lewis wrote:
the message box does not appear when I am included in a thread.


I have no idea what that means—


Did you try restarting the machine?


To trouble shoot further you can:


Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.


Test issue in another user (or guest user) account  https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account. 


1 reply
Question marked as Top-ranking reply

Jul 5, 2019 5:46 PM in response to Jim Lewis

Jim Lewis wrote:
the message box does not appear when I am included in a thread.


I have no idea what that means—


Did you try restarting the machine?


To trouble shoot further you can:


Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.


Test issue in another user (or guest user) account  https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account. 


message box not appearing in mojave

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