Erase and Reset Settings

Question

Level 1

4 points

Erase and Reset Settings

I upgraded my iphone (XR) and i'm trying to erase and reset my old phone (6 plus). I enter my six digit passcode, then it takes me to another screen that asks for a four digit passcode that i don't have or remember. Please help. I need to erase the old phone before returning it. Thanks

iPhone 6s Plus, iOS 12

Posted on Jul 5, 2019 4:05 PM

Reply

Answer 1

Best reply

SravanKrA

Community+ 2024

Level 10

411,788 points

Jul 5, 2019 6:55 PM in response to lthomas2511

Go to Settings > General > Reset > Erase All Content and Settings.
If you’re asked to enter your passcode and you’ve forgotten it, see Reset the passcode. If you’re asked to enter your Apple ID password and you’ve forgotten it, see the Recover your Apple ID website.

Reply

Erase and Reset Settings

Similar questions