Erase and Reset Settings

I upgraded my iphone (XR) and i'm trying to erase and reset my old phone (6 plus). I enter my six digit passcode, then it takes me to another screen that asks for a four digit passcode that i don't have or remember. Please help. I need to erase the old phone before returning it. Thanks

iPhone 6s Plus, iOS 12

Posted on Jul 5, 2019 4:05 PM

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Erase and Reset Settings

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