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Level 1

4 points

New Owner

I just bought a used MacBook Air and I can't download updates because the App store is still under the previous owner's name. How do I remove the previous owner's Id? I remove her from the "manager" part.

MacBook Air 13", macOS 10.13

Posted on Jul 5, 2019 6:04 PM

Top-ranking reply

Eric Root

Level 10

684,537 points

Posted on Jul 5, 2019 8:19 PM

Since the former owner didn't erase the computer and set it up again, you need to do that to make it 'your' computer. Start with step 6.

Selling old Mac (4) Apple support

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