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Unable to use card

I am unable to update/download apps because I got a new credit card due to fraud on my last one. I have updated my phone to have my newest credit card, but because of the security precautions, I am unable to do transactions using my new card. Can you help?

iPhone 8, iOS 12

Posted on Jul 7, 2019 6:11 PM

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Posted on Jul 7, 2019 7:59 PM

What security precautions? Error message(s)?


Contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


iTunes Support


iTunes Support – world wide

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Question marked as Best reply

Jul 7, 2019 7:59 PM in response to JackBlickenstaff

What security precautions? Error message(s)?


Contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


iTunes Support


iTunes Support – world wide

Unable to use card

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