Apple Event: May 7th at 7 am PT
I followed the troubleshooting tips on the Apple website for Face ID, but it's still not working. The error message says, "Unable to activate Face ID on this iPhone." It's been working since I got it a few months ago, but all of the sudden it stopped yesterday. iOS is up to date and rebooted several times. Any thoughts?
iPhone XS Max, iOS 12
If you already followed ALL the steps provided in this support guide:
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
and the issue still persists, since your device is still covered by warranty, make an appointment at an Apple Store or Authorized Service Provider and have your XS Max inspected. After checking it out, they'll give you all the available options: Apple – Location Selector
Regards
Giulio
If you already followed ALL the steps provided in this support guide:
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
and the issue still persists, since your device is still covered by warranty, make an appointment at an Apple Store or Authorized Service Provider and have your XS Max inspected. After checking it out, they'll give you all the available options: Apple – Location Selector
Regards
Giulio
Thanks Giulio! I guess that is the next step.
You're most welcome :-)
Face ID not working.
