You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

viddi225 Author

Level 1

4 points

Iphone

why can I update my iPhone 7, it keeps saying connect to the internet but it’s connected to wifi

iPhone 7, 12

Posted on Jul 9, 2019 10:20 PM

Top-ranking reply

anypats

Level 7

21,345 points

Posted on Jul 10, 2019 7:43 AM

It's possible you have an older version already downloaded to your device. Go to Settings > General > iPhone Storage and wait for your apps to populate. Look through and see if one of them is an iOS update. If you find it, delete it and then try to update under Software Update and it should work.

View in context

Iphone

Similar questions