itunes not responding to the correct password

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Level 1

8 points

itunes not responding to the correct password

why does my itunes (macbook air) does not respond to my password? the box asking for my password is continuously appearing even after i key in my correct password. it was never telling me that my password is wrong, because it did say when i tried keying in the wrong one. it just asks and asks. but never acknowledges it. I tried using my password in apple.com and it was working. i did not have any problem about it in my fone either. please help me.

MacBook Air 13", macOS 10.12

Posted on Jul 10, 2019 6:59 AM

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Answer 1

turingtest2

Level 10

273,235 points

Jul 10, 2019 8:10 AM in response to Jesusmarnie

iTunes > About iTunes should tell you which version you are on. If two-factor is enabled then signing into iTunes ought to generate a two-factor authentication prompt on one of your registered devices. In older builds of iTunes you might have to sign in a second time using <password><code> where you normally put <password>.

tt2

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Answer 2

Jesusmarnie Author

Level 1

8 points

Jul 10, 2019 8:40 AM in response to turingtest2

I won't be able to see the About iTunes because I cannot even get into it, it wasn't clickable. Actually, the app is open but is not working because I am being asked to type in my password, which, even when correct, is not acknowledged. I checked iTunes store in my fone and it is working, but I find no About iTunes thing there. As for my two-factor authentication, locations and codes were being sent to my ipad and fone, and they are working just fine. I am just bothered with my macbook because the app is just open in the desktop and kind'a disturbing me whenever I work. Thanks so much for being patient to help me.

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Answer 3

Jesusmarnie Author

Level 1

8 points

Jul 10, 2019 11:55 PM in response to turingtest2

It worked! I don't know how but it did! Thank you very much. I wasn't asked of the password anymore when I turned on my mac, even when I tried iTunes, and closed it and tried again... the box never appeared! God bless you for helping me!

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Answer 4

turingtest2

Level 10

273,235 points

Jul 10, 2019 9:03 AM in response to Jesusmarnie

Hold the power button for five or six seconds to force your computer to shut down. When it reopens hold down option+cmd as you launch iTunes to make it open in safe mode. Does that get you in?

tt2

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Answer 5

turingtest2

Level 10

273,235 points

Jul 10, 2019 7:01 AM in response to Jesusmarnie

What version of iTunes is installed? Have you enabled two-factor authentication on your account?

tt2

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Answer 6

Jesusmarnie Author

Level 1

8 points

Jul 10, 2019 7:34 AM in response to turingtest2

thanks for responding, but I am sorry because I don't know how to find out what the version of my itunes is. And, yes, i have enabled two-factor authentication in my account.

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Answer 7

turingtest2

Level 10

273,235 points

Jul 11, 2019 12:32 AM in response to Jesusmarnie

You're welcome. 🙂

tt2

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itunes not responding to the correct password

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