Hello, my sister changed the password on the iPad, forgot it and blocked the iPad. When trying to unlock it through a computer, you had to enter an apple ID, which she doesn’t remember at all (not the password, not the Apple ID itself (username)). what to do in this situation? We have a check confirming the purchase of iPad.
iPad Pro 10.5-inch, Wi-Fi
In order to get assistance from Apple, you need the original purchase receipt. They won't accept a check. The receipt would validate the Serial Number and validate you are the original owner.
Try this link: If you forgot your Apple ID password - Apple Support
And this one as well: If you forgot your Apple ID - Apple Support
In order to get assistance from Apple, you need the original purchase receipt. They won't accept a check. The receipt would validate the Serial Number and validate you are the original owner.
Try this link: If you forgot your Apple ID password - Apple Support
And this one as well: If you forgot your Apple ID - Apple Support
Hello, can you please explain the difference between a check and a original purchase receipt?Is this what you need?
Yes, the photo is the receipt and that is what you need. When you said you have a check confirming purchase, I think of a check as writing a check to purchase something and having a cancelled check validating you paid for something. The receipt is what you've posted.
Do you have an Apple Store near you? If you do, take the iPad and receipt to the Apple Store. If you don't, use this link to reach apple: Contact - Official Apple Support
At the bottom right hand corner of the page is a globe. Tap that if you need to choose the country you are in.
Thank you, and what now should I do? Whom exactly should I send this receipt and what to write?
iPad
