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Missing Album Purchases

So I've recently transferred to a new iPhone. I made a back-up on iTunes and restored from there, and there didn't seem to be any issues until I looked at my music library and discovered that 2 albums were missing and one of the albums I had purchased had some missing songs on it, with only 6 songs from the album available to download.


I checked the App Store, and the songs were still available for purchase there for my country. I checked under my list of purchased music, however, and the albums and songs I've mentioned were also missing from there. However, my iTunes library still shows the complete album with all the songs available in it to play. So I'd like some help on how to restore my access to these songs.

iPhone XR, iOS 12

Posted on Jul 10, 2019 10:17 PM

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Question marked as Top-ranking reply

Posted on Jul 11, 2019 2:19 AM

A backup doesn't include any of your store downloads, an iTunes restore would look to pick them up from the iTunes library, an iCloud restore from the store.


If the versions of the albums that you bought are still in the store, and if you haven't moved countries since buying them, if they aren't showing in the Purchased section for redownloading check to see if you've hidden them from there : Hide and unhide music, movies, TV shows, audiobooks, and books - Apple Support

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Question marked as Top-ranking reply

Jul 11, 2019 2:19 AM in response to MPMJ

A backup doesn't include any of your store downloads, an iTunes restore would look to pick them up from the iTunes library, an iCloud restore from the store.


If the versions of the albums that you bought are still in the store, and if you haven't moved countries since buying them, if they aren't showing in the Purchased section for redownloading check to see if you've hidden them from there : Hide and unhide music, movies, TV shows, audiobooks, and books - Apple Support

Jul 11, 2019 8:12 AM in response to King_Penguin

No, I haven't moved to a different country and I haven't hidden my music.


I checked iTunes on my computer for my purchased items (Account > Purchased), but for some reason it says I don't have any purchased music available to download? Though I'm not sure if it says that because my computer already has all my purchased albums downloaded into its iTunes library. So the issue is that the songs are present in my iTunes library and in my old iPhone, but for some reason, they don't show up in my list of Purchased songs in the iTunes Store app on my new iPhone or on my computer (assuming that, regardless of whether or not my computer already has them downloaded, they should still show up there), which is preventing me from downloading them.


EDIT: Huh, never mind what I said. For some reason, they were hidden after all? I don't understand how that could have happened. At any rate, thanks. I think this solved my issue.


EDIT2: Yeah, I restarted my phone and was able to redownload the missing songs into my new iPhone. Though now, one of the albums has been separated into two for some reason. I'm not sure if that's because they were downloaded separately or if iTunes updated to separate them like that for future downloads since the second half of the album contains music videos instead of just songs and they were just put together into one album back when I first purchased them.


One album is still missing, though. Unsure of what I can do to redownload it since it wasn't hidden like the other two albums that I was able to redownload. If it's relevant, it's put under a "Compilations" header (though one of the other albums was also put under Compilations and I was still able to unhide and redownload it).

Jul 12, 2019 9:29 AM in response to MPMJ

For EDIT : albums can only be hidden if you hid them, which can either be done by explicitly hiding them or potentially when deleting a downloaded copy of them (depending upon what you select when you delete them)


EDIT2 : via your computer's iTunes you could do 'get-info' on them and edit them so that they match.


For the mission album, is it still available in the store ? If the rights-holder has removed it from the store you won't be able to redownload it

Missing Album Purchases

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