Siri’s "Remind me about this" feature not working properly

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Level 1

12 points

Siri’s "Remind me about this" feature not working properly

Siri’s "Remind me about this" feature, when you have a specific note, safari web site or email on display, is working only when I ask to be reminded today or tomorrow. If I say "remind me about this Saturday 4 PM" Siri will ask me what I want to be reminded about, and will not create the reminder for that note or email.

Why Siri stopped creating a reminder on notes, safari or email in a different date, that's not today or tomorrow? This used to work until weeks ago.

I already toggled Siri off/on, restarted the iPhone, but the problem persists. Any clues of how to solve it?

iPhone SE, iOS 12

Posted on Jul 11, 2019 4:37 PM

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Answer 1

Teddy_B

Community Specialist

Jul 12, 2019 11:08 AM in response to Morrisfromsp

Hello Morrisfromsp,

Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are having an issue with a Siri feature about being reminded about something, even after trying some good troubleshooting steps. At this point, we would like you to reinstall iOS on your device; this will help us isolate the situation further. Reinstalling iOS should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud.

How to back up your iPhone, iPad, and iPod touch

Transfer photos and videos from your iPhone, iPad, or iPod touch

Once you have a current backup, follow the steps from the "If your device turns on but gets stuck during start up" section in this article:

If your iPhone, iPad, or iPod touch won't turn on or is frozen

Use the “Update” option and not “Restore” and these steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further.

Cheers!

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Answer 2

Morrisfromsp Author

Level 1

12 points

Jul 12, 2019 5:12 PM in response to Teddy_B

Thank you for replaying. It took me almost 2 hours to complete the suggested process, but it didn’t solve the problem. If I ask Siri to remind me about a note Monday, for instance, it won’t work. If instead I ask Siri to remind me about the same note tomorrow, it works like a charm.

What else could I try, please?

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Answer 3

Leanne_68

Community Specialist

Jul 13, 2019 7:33 AM in response to Morrisfromsp

Thanks for replying, Morrisfromsp, and that additional info, it really helps! Since you're still having this issue after trying the steps suggested, your next step is to contact Apple for further assistance.

Contact Apple Support

Have a great day and thanks for using the Apple Support Communities!

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Siri’s "Remind me about this" feature not working properly

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