Technical assistance

how can I unlock an activation lock on the ipad which it is a second hand and I dont have any source of communication with the first user

iPad mini, iOS 9

Posted on Jul 12, 2019 4:33 AM

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Question marked as Top-ranking reply

Posted on Jul 12, 2019 4:37 AM

You cannot get past the activation lock without the help of the person who set it up. If you cannot contact them, then the iPad is useless to you. Return it for a refund if possible.

2 replies

Jul 12, 2019 4:57 AM in response to markchumbo

You will never be able to use this iPad. Activation Lock can only be removed by whoever put the lock on the device. It's an anti-theft deterrent system, and it works. Apple will NOT help you. We CANNOT help you.


Your options are as follows:


  1. Find the person who put the lock on the device (virtually impossible if you don't know them and can't reach them)
  2. Return the device for refund
  3. Recycle the device responsibly
  4. Use the device as a paperweight


That's all you can do.

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