User profile for user: Mommy4ever
Mommy4ever Author
User level: Level 1
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Time Out After Boot

We have a Late model 2014 21.5 in iMac that was working fine then one day My dad tapped on clean your IMac and it became slower and slower until it finally wouldn’t boot at all so o searches and worked with it for hours achieving to get as far as boot page but just spins and won’t do anything past there! I’ve been told Mac is t good after 6 yrs to trash it but my Dad used it for music puzzles and solitaire so I’d love to fix it he bought it refurbished and they went out of business any ideas? It is it trash? Please help he had dementia and this keeps his brain active

iMac Line (2012 and Later)

Posted on Jul 13, 2019 12:40 PM

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User profile for user: BDAqua
BDAqua
User level: Level 10
250,445 points

Jul 13, 2019 12:53 PM in response to Mommy4ever

You only have 10-15 minutes to edit a post.


Besides the great advice from Barney, you may need to reinstall the OS.


To start up from macOS Recovery, turn on your Mac and immediately press and hold one of the following combinations on your keyboard. Command-R is generally recommended, especially if you never installed macOS Sierra 10.12.4 or later.

Command (⌘)-R

Install the latest macOS that was installed on your Mac.

Option-⌘-R

Upgrade to the latest macOS compatible with your Mac.

Shift-Option-⌘-R

Install the macOS that came with your Mac, or the closest version still available

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User profile for user: Barney-15E
Barney-15E
User level: Level 10
123,056 points

Jul 13, 2019 12:47 PM in response to Mommy4ever

If your dad clicked on a popup to clean the Mac, that is what caused the problems.

Anything that purports to clean, optimize, secure, or otherwise maintain your Mac will cause it to stop working correctly. It will work fine on its own without any help.


First, run MalwareBytes Anti-Malware for Mac to remove any Adware he installed.

Second, you need to find out if he installed any cleaning programs, such as CleanMyMac. That must also be uninstalled.


I've never owned a Mac that lasted any less than 10 years. I just replaced a 2010 MBP with a 2018 because I got a good deal on it.

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Time Out After Boot

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