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What can I do about a JSON error?

As far as I know my iPad is up to date: IOS v.12.3.1.

For the first time since I started using an app, it will not open and I see this message: “JSON could not be serialized because of error: The data couldn’t be read because it isn’t in the correct format. Try Again.”

I restarted the iPad but it did not help. I cannot log out of the app because I cannot open it. Should I try to remove the app and then download it again or is there another approach I should try? Thank you.

iPad Pro, iOS 12

Posted on Jul 13, 2019 3:06 PM

Best reply

lobsterghost1

Level 10

141,094 points

Posted on Jul 13, 2019 3:13 PM

Yes, often deleting an app solves problems, but try to force close it before you delete it.

If you have a home button on your iPad, double tap it to bring up the App Switcher. See the app and swipe it up to force it to close. Tap your home button again to return to your home page.

If you have the iPad Pro 11 or 12, without a home button, swipe the bar at bottom of your iPad screen halfway up the screen to bring up the app switcher and use the same method to close it.

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What can I do about a JSON error?

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