Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Announcement
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
Hi there, my step son got an iPad from a family friend, which we don’t have contact with anymore. Unfortunately he tried to change the password and forgot what he put! He locked us out of the iPad & when I tried to restore it through iTunes but am unable to get into it now that she has a find my device on it! Anything I can do?
Thanks
Hello, lets see if we can figure this out. Just so I am on the same page as you, do you have an iPad with a passcode lock and you are unable to unlock it?
These can be frustrating situations. There is no alternate way to gain access to the device without typing in the correct passcode. The only solution would be to restore the iPad to factory settings using iTunes. There are good odds that the device is also locked with Apple’s Activation Lock. This means that once the iPad is restored to factory settings you would need to sign in with the device’s associated Apple ID in order to set the device up as new or restore its contents from a backup.
To restore your device please follow this guide on Apple Support.
Hello, lets see if we can figure this out. Just so I am on the same page as you, do you have an iPad with a passcode lock and you are unable to unlock it?
These can be frustrating situations. There is no alternate way to gain access to the device without typing in the correct passcode. The only solution would be to restore the iPad to factory settings using iTunes. There are good odds that the device is also locked with Apple’s Activation Lock. This means that once the iPad is restored to factory settings you would need to sign in with the device’s associated Apple ID in order to set the device up as new or restore its contents from a backup.
To restore your device please follow this guide on Apple Support.
Unfortunately so. If the device in question is a newer model you may be able to take advantage of a recycling program that would give you cash back. It may help offset the cost of a new model.
Apple has some great discounts on their refurbished store with prices starting at $309.00.
It had a password we were using. But, the step son decided he would change the password and forgot what he changed it to. Then, after he attempted to log in he disabled the device completely. So, I connected to the computer and iTunes. But there is an Apple activation lock which I cannot get through.. unfortunately I don’t have contact with the lady that gave him the iPad
Hello,
That is very unfortunate. Sadly there is not a whole lot you can do at this point. The only way that Activation Lock can be disabled is if the password for the associated Apple ID is entered. Not even Apple can disable Activation Lock without access to the associated Apple ID.
My apologies for having to relay bad news to you.
I'm sorry, but if this is a used iPad, which was under someone else's Apple ID and has Find my iPad activated on the device, without the original owners assistance, the iPad is useless. Apple won't help you and we can't help you. You need to reach the previous owner and either ask them remove the device from their iCloud account, or buy a new iPad.
Yes, it's absolutely useless. If you can't find the previous owner, you will be locked out forever. Either find them or recycle the device responsibly and buy a new iPad. One not Activation Locked, which sadly most used iPads are.
Eek very unfortunate! So, this iPad is practically garbage to us?
No one will give the OP any money even as a trade or recycle for a device which is activation locked.
Very unfortunate, might just have to buy a regular tablet! That way we won’t have issues with recovery and what not.
Trying to recover an iPad
