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cocurtney Author

Level 1

4 points

backup

my iphone 7plus is broken and i am unable to click trust computer when trying to backup my phone to my mac so i can restore it on my new phone, how can i restore my old phone on my new phone

iPhone 8 Plus, iOS 12

Posted on Jul 14, 2019 11:16 AM

Top-ranking reply

Lyssa

Level 8

41,381 points

Posted on Jul 14, 2019 11:30 AM

A broken phone cannot be backed up.

If it's a broken screen, it is possible the Apple store can replace the screen without wiping your data (no guarantees).

~Lyssa

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