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Refund

I need a refund on an app that I only wanted the free trial,


iPad Air 2, iOS 12

Posted on Jul 14, 2019 1:46 PM

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Question marked as Best reply

Posted on Jul 14, 2019 1:55 PM

If you haven't done so you should cancel the subscription please see View, change, or cancel your subscriptions - Apple Support


Really it was up to you to cancel the app before the trial ran out. Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support


However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Official Apple Support


Alternatively go to the page suggested in the Help page linked to above: Report a Problem

2 replies
Question marked as Best reply

Jul 14, 2019 1:55 PM in response to RTR2030

If you haven't done so you should cancel the subscription please see View, change, or cancel your subscriptions - Apple Support


Really it was up to you to cancel the app before the trial ran out. Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support


However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Official Apple Support


Alternatively go to the page suggested in the Help page linked to above: Report a Problem

Refund

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