Can't approve device from another device because there is no other device

My old iPhone bricked. I restored the old iPhone back-up to the new iPhone. But...can't approve the new iPhone because there is no other device to approve the new iPhone. I removed the old iPhone from my account. I don't like the reset encrypted data option because it deletes all the iCloud data and I don't want that. No option available to change two-factor authentication, so I'm stuck there as well.


How do I approve the new device when there is no other device?

iPhone 6s, iOS 12

Posted on Jul 15, 2019 7:34 AM

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Posted on Jul 15, 2019 1:51 PM

Okey-dokey.


So I called support, ended up with a senior CSR...


If *KeyChain* was ever turned on, there is *no* way to get a new device restored from an old device unless you have a second approved Apple device, e.g., another iPhone, iPad or etc. other than re-setting the encrypted data.

 

Both you and rep indicated that the reset hasn't impact prior re-setters and I'm plus one on that -- the reset didn't delete any iCloud data that I care about - no files, pictures or the like; didn't delete any iMessages; doesn't seem to have deleted any app PWs; really can't find any impact at all other than having to having to ask for people's time helping me with this. The only thing it did was turn-off KeyChain as far as I can tell.


So thanks a bunch; your advice was right-on.

7 replies
Question marked as Top-ranking reply

Jul 15, 2019 1:51 PM in response to Eric Root

Okey-dokey.


So I called support, ended up with a senior CSR...


If *KeyChain* was ever turned on, there is *no* way to get a new device restored from an old device unless you have a second approved Apple device, e.g., another iPhone, iPad or etc. other than re-setting the encrypted data.

 

Both you and rep indicated that the reset hasn't impact prior re-setters and I'm plus one on that -- the reset didn't delete any iCloud data that I care about - no files, pictures or the like; didn't delete any iMessages; doesn't seem to have deleted any app PWs; really can't find any impact at all other than having to having to ask for people's time helping me with this. The only thing it did was turn-off KeyChain as far as I can tell.


So thanks a bunch; your advice was right-on.

Jul 15, 2019 9:33 AM in response to MillAlien

I'm not sure you have an alternative to resetting the encrypted data or account recovery. You can try contacting pole ID Support to see if they can help.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



Jul 15, 2019 9:17 AM in response to Eric Root

Maybe this will help - The keystrokes are: Update Apple ID Settings > Continue > [Enter Apple ID Password ] > [Enter iPhone Passcode ]. Next is a screen which says "Approve This iPhone" and an endless spinning wheel of death and "Waiting for approval" with the message "Go to one of your other devices signed into iCloud to approve this iPhone."


There is no other device, other than my PC running the iCloud App, but that app has no approval options.


So this doesn't seem to be a Verification Code issue - none of those items apply to this situation and where I have had Verification Codes pop-up I've had no trouble getting those from the non iCloud devices and entering them successfully on the new iPhone:


"Use the code displayed on your trusted device." See above - this isn't one of the options - I wish it were and don't understand why it isn't.


"Get a text or phone call." Same - the new device asks for Apple ID PW, but doesn't ask for a Verification Code. Instead, it asks for approval on another iCloud device. I don't have another iCloud device unless the PC running iCloud counts, but that has no approval option.


"Get a code from Settings on your trusted device." This doesn't apply. These options generate a Verification Code on the new device for entry on another device. I don't have another device.









Jul 15, 2019 8:48 AM in response to Eric Root

Thanks for replying.


The warning says that "end-to-end encrypted data stored in iCloud will be permanently deleted."


If it were true that I could enter a verification code on the new iPhone which was sent to another device I'd be all set since I have several other devices which can get the codes, none of which are apple iCloud devices. But the problem is that this requires approval ON another iCloud device. If there's no other iCloud device, then there's no possibility of approving.

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Can't approve device from another device because there is no other device

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