Enter VPN credentials every so seconds

Question

Level 1

8 points

Enter VPN credentials every so seconds

I'm trying to set up a new iphone xs but i cannot do anything because it's constantly prompting me for a vpn password. I have tried with a password to my Nord VPN but it's rejected.

Advise please

iPhone XS

Posted on Jul 15, 2019 12:04 PM

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Answer 1

ChrisJ4203

Level 10

236,297 points

Jul 15, 2019 12:57 PM in response to såtrött

Try setting up the iPhone as new, without a backup, and after it is setup and activated, try restoring that backup and see if that works. Otherwise, you may need to contact the VPN provider and see what they have to say about restoring an iPhone from a backup of a device that was connected to their VPN.

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Answer 2

ProustGiulio

Level 10

209,832 points

Jul 15, 2019 12:06 PM in response to såtrött

Contact Nord VPN's support team, and ask them.

Regards

Giulio

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Answer 3

ChrisJ4203

Level 10

236,297 points

Jul 15, 2019 12:15 PM in response to såtrött

See this if you are having issues activating a new phone, If you can't activate your iPhone - Apple Support I'm not so sure you can activate a new phone while trying to use a VPN.

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Answer 4

ChrisJ4203

Level 10

236,297 points

Jul 15, 2019 12:42 PM in response to såtrött

I suspect that is coming from your computer, or did you attempt to connect to a VPN during the activation? If the later, as I said, it could be why it is stopping.

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Answer 5

såtrött Author

Level 1

8 points

Jul 15, 2019 12:49 PM in response to ChrisJ4203

I don't have the phone connected to anything.

I'm doing the setup using a backup from another iphone and that iphone have a working Nord VPN. I enter the Nord credentials and the new phone stops and thinks ... and asks for the password to the VPN.

So there are two things wrong here; 1) it's not listening to what I'm entering and 2) it's a bad programmed loop as the [Cancel] option doesn't work. (Yes, I know I have entered the wrong password but given the number of times I have tried I think I should have gotten it right at least once)

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Answer 6

såtrött Author

Level 1

8 points

Jul 15, 2019 1:06 PM in response to ChrisJ4203

Well, I'm trying to do just that but I can't reset the phone (to start from scratch) because the blo*** VPN dialogue keeps popping up. It won't even give me time to enter my apple id password. And I don't have itunes installed on any computer.

Thanks for your support. I'm closing down now and will have a stiff drink before I go to bed. Let's see what apple support can do tomorrow.

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Answer 7

såtrött Author

Level 1

8 points

Jul 16, 2019 12:28 AM in response to såtrött

I managed through Settings > General > VPN to access the Nord VPN settings and delete the VPN profile. After that I started Nord VPN again and entered my VPN credentials and the VPN is up and running, as is my new iphone.

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