Hello, I just realized that all iMessages only phone and iPad prior to an update in May have disappeared.
All my imessage settings are enabled.
Has anyone else experienced this or heard of it who can tell me if it's possible to retrieve them ?
Thank you,
Amy
iPhone XR, iOS 12
Hello photonewb,
Thank you for using Apple Support Communities. It's my understanding that iMessages are missing from your iPhone and iPad after an update. I know messages can be very important. I'm happy to help.
If you're using Messages in iCloud, your messages could still be stored in iCloud but haven't downloaded to your devices. Make sure you've got a strong internet connection on both devices. Test the issue while connected to a different network. Also, use the steps in the following resource to ensure Messages in iCloud has been set up:
iCloud: Store Messages in iCloud
Have a great day!
Hello photonewb,
Thank you for using Apple Support Communities. It's my understanding that iMessages are missing from your iPhone and iPad after an update. I know messages can be very important. I'm happy to help.
If you're using Messages in iCloud, your messages could still be stored in iCloud but haven't downloaded to your devices. Make sure you've got a strong internet connection on both devices. Test the issue while connected to a different network. Also, use the steps in the following resource to ensure Messages in iCloud has been set up:
iCloud: Store Messages in iCloud
Have a great day!
Assistance please with missing imessages after update.
