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iPhone 6s loses connection to internet, yet has strong cell signal

My iPhone 6s gsm phone loses connection to the internet after a few minutes of idle time. The cell signal is strong. If I turn on airplane mode, then back off, it connects to internet.


It has had no problem while using WiFi. Thanks.

iPhone 6s, iOS 12

Posted on Jul 16, 2019 2:30 PM

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Question marked as Top-ranking reply

Posted on Jul 16, 2019 2:46 PM

Cellular data is a carrier responsibility. You say that it disconnects after a period of being idle. Seems the reset on the phone is forcing it to reconnect. I would have the carrier check to see if there is something going on that is causing the disconnect. Otherwise, you may wish to go to Settings>General>Reset>Reset Network Settings. Then power the phone off and back on and then test the connection.

3 replies
Question marked as Top-ranking reply

Jul 16, 2019 2:46 PM in response to Blake

Cellular data is a carrier responsibility. You say that it disconnects after a period of being idle. Seems the reset on the phone is forcing it to reconnect. I would have the carrier check to see if there is something going on that is causing the disconnect. Otherwise, you may wish to go to Settings>General>Reset>Reset Network Settings. Then power the phone off and back on and then test the connection.

iPhone 6s loses connection to internet, yet has strong cell signal

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