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No video on apple tv stream to tv

I am streaming video from an iPad to apple tv. I have the latest updates on both. can anyone explain why I get sound from the tv but no picture?


Thanks for your help.

Apple TV 4, tvOS 12

Posted on Jul 16, 2019 10:56 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 17, 2019 9:41 AM

Hello,


Lets try rebooting your iPad and Apple TV.


On your iPad press and hold the Sleep/Wake button until you see “Slide to power off...”. Once your iPad is off press and hold the Sleep/Wake button until you see the Apple Logo appear.


On your Apple TV press and hold the Menu and Play/Pause button on your Siri Remote until you start to see the white indicator on your Apple TV start to rapidly flash, release the Menu and Play/Pause buttons. Your Apple TV will now restart.

3 replies
Question marked as Top-ranking reply

Jul 17, 2019 9:41 AM in response to arpron1

Hello,


Lets try rebooting your iPad and Apple TV.


On your iPad press and hold the Sleep/Wake button until you see “Slide to power off...”. Once your iPad is off press and hold the Sleep/Wake button until you see the Apple Logo appear.


On your Apple TV press and hold the Menu and Play/Pause button on your Siri Remote until you start to see the white indicator on your Apple TV start to rapidly flash, release the Menu and Play/Pause buttons. Your Apple TV will now restart.

No video on apple tv stream to tv

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