Payed for apple ID

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  You may need to pick a problem that is slightly different than yours to get a chat option.  

iTunes Support

iTunes Support – world wide

If you mean you added money to the account try logging out and back into the account and see if its balance updates