Forgot apple id and password: Activation Lock

what can i do if i forgot the apple id i used to set up the ipad... and after i reset it it requires the old account.. can you please give me some information for me to unlock the ipad

i didnt use it for a long time thats why i forgot the appleid and password... can you help me please.

iPad mini 2 Wi-Fi, Cellular

Posted on Jul 17, 2019 4:48 AM

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Posted on Jul 17, 2019 4:50 AM

Have you tried : If you forgot your Apple ID - Apple Support ?


Or, and if you were the original purchaser of the iPad (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

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Question marked as Top-ranking reply

Jul 17, 2019 4:50 AM in response to Hey_Choco

Have you tried : If you forgot your Apple ID - Apple Support ?


Or, and if you were the original purchaser of the iPad (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

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Forgot apple id and password: Activation Lock

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