Backup Issue

My storage is very low due to cleaning it out to try and make storage for my backup. When I deleted everything and cancelled every app from being backed up the backup size is WAY larger than my storage. I don’t know how to fix this or back up my phone.

iPhone XR, iOS 12

Posted on Jul 18, 2019 12:59 AM

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Jul 18, 2019 1:08 PM in response to ineedhelpwithmystorage

Hello ineedhelpwithmystorage,


Thank you for using Apple Support Communities! I understand that the Next Backup Size on your iPhone exceeds the amount of available storage in iCloud. It's important that you're able to preserve your data by making a backup, and I would be happy to help.


The following support article provides some additional suggestions for the scenario that you're encountering:


If you can't back up to iCloud or restore from iCloud backup failed - Apple Support


Specifically, check out this section:


"After you check to see how much iCloud Storage you have, try these steps to complete your backup:

  1. Upgrade your iCloud storage plan.
  2. Reduce the size of your backup.
  3. Delete any data that you don't need.
  4. If you still need help, contact Apple Support."


Another option would be to make an iTunes backup instead:


How to back up your iPhone, iPad, and iPod touch - Apple Support


Take care!

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Backup Issue

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