Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Payments

I keep getting £10.99 each month taken from my bank account, I have not used ITunes but I’m still being charged, I would like a refund please? I would not mind if I used this service but I definitely have not.

iPhone 8, iOS 12

Posted on Jul 18, 2019 1:56 AM

Reply
Question marked as Best reply

Posted on Jul 18, 2019 7:33 AM

If you've never used iTunes and therefore don't have the card linked to any iTunes account the card issuer should deal with it.


If you have used iTunes and the purchase is on your iTunes account : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)


3 replies
Question marked as Best reply

Jul 18, 2019 7:33 AM in response to Lelly1421

If you've never used iTunes and therefore don't have the card linked to any iTunes account the card issuer should deal with it.


If you have used iTunes and the purchase is on your iTunes account : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)


Payments

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.