5 Replies Latest reply: Jul 13, 2010 9:23 PM by illzypill
abqapple Level 1 Level 1 (0 points)
My iPhone 3GS goes straight to voice mail without ringing. Reception in my area ok. I have been turning phone off at night and shutting down and restarting only works for awhile. (previous suggestions.) Any thoughts?
  • Allan Sampson Level 10 Level 10 (123,385 points)
    Is your iPhone new? If not, is this a recent problem that wasn't a problem previously?

    Are you in a 3G network area?

    Unless you are connected to an available wi-fi network or AT&T's 3G network when actively accessing the internet when a call is received, the call will go straight to voicemail without the phone ringing. A call will go straight to voicemail when accessing the internet via AT&T's EDGE or GPRS network, which can include when new email is being downloaded in the background.
  • abqapple Level 1 Level 1 (0 points)
    Phone is a year old. No previous problems.

    In 3G area.

    Does not seem to matter if on internet or not.
  • Allan Sampson Level 10 Level 10 (123,385 points)
    If no change after the standard troubleshooting steps which in order are power the iPhone off and on, an iPhone reset, restoring the iPhone with iTunes from your iPhone's backup, and restoring with iTunes as a new iPhone or not from the backup, I would visit a local AT&T store to report the problem and to request a new SIM card. There should be no charge for the SIM card replacement and the AT&T store can activate your iPhone with the new SIM card at the store along with testing if this resolves the problem at the store.
  • gdgmacguy Level 6 Level 6 (19,590 points)
    Funny you should mention that. I had that same problem today, and I'm in Los Angeles.

    I called AT&T and what they did was to have me turn off my phone. They did some troubleshooting, removed me from their network, and had me turn my phone back on. That solved it.

    Give them a call on 611. Took all of 5 minutes.
  • illzypill Level 1 Level 1 (0 points)
    I had the same problem with OS 3.1.2. I've now upgraded (today) without hassle so far, but I couldn't understand why ppl calling were going straight through to voice mail. Hope it doesn't continue to happen!