iCloud encountered an error while trying to connect to the server.

Question

Level 1

18 points

iCloud encountered an error while trying to connect to the server.

I click Report to Apple, send the Report, then click OK, but the error comes back over and over. Refer attached screenshots. This occurs regularly on Mac and Windows platforms, in all OS.

URL at point of error:https://icloud.cdn-apple.com/

URL attempted: www.icloud.com

App previously loaderd at this address: Notes

I have also previously reported this through the www.apple.com/feedback

but to no avail.

Error text is copied below:

APPLICATION NAME

cloudos

ERROR

authDidNotConnect-ValidateDidFail

DISMISS CALLBACK

function(){e.clearUserStateAndLogoutUser()}

TYPE

server

NETWORK INFORMATION

{"isOffline":false}

APP STATECHART

SC.Statechart:sc960

initialized: true

name: cloudos-statechart

current-states: [

validatingAuth.gettingReply.validateFailureWithoutUsableData

]

state-transition:

active: false

suspended: false

handling-event: false

BUILD NUMBER

1912Hotfix4

MASTERING NUMBER

1912Hotfix4

TIME

Sat Jul 20 2019 16:02:43 GMT+0100 (British Summer Time) (1563634963618)

HOST

icloud.cdn-apple.com

USER AGENT

Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:68.0) Gecko/20100101 Firefox/68.0

ENVIRONMENT

PROD

CLOUDOS LOG

Sat, 20 Jul 2019 15:02:36 GMT: DEBUG: SC.Module: Attempting to load 'cloudos_foundation/language'

Sat, 20 Jul 2019 15:02:36 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/language' is not loaded, loading now.

Sat, 20 Jul 2019 15:02:36 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudos_foundation/language' -> '/system/cloudos/1912Hotfix4/cloudos_foundation/language/1912Hotfix4/en-us/stylesheet.css'

Sat, 20 Jul 2019 15:02:36 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudos_foundation/language' -> '/system/cloudos/1912Hotfix4/cloudos_foundation/language/1912Hotfix4/en-us/javascript-strings.js'

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/language' finished loading.

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'cloudos_foundation/language'.

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/language' has completed loading, invoking callbacks.

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: SC.Module: Attempting to load 'cloudos_foundation/springboard'

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/springboard' already loaded.

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: SC.Module: Evaluating JavaScript for module 'cloudos_foundation/springboard'.

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: CloudOS.main() already has localized strings, proceeding to run CloudOS.run() now.

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: CloudOS window is visible initially

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: Loading localized strings and metrics

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: --> Request 1: GET to https://icloud.cdn-apple.com/applications/newspublisher/current/info.json, headers: Content-Type=text/plain, body: (omitted)

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart, sc960>: BEGIN initialize statechart

Mac Pro, macOS 10.13

Posted on Jul 20, 2019 8:10 AM

Reply

Answer 1

dwmusic Author

Level 1

18 points

Jul 20, 2019 8:12 AM in response to dwmusic

More of the error text below:

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart,

sc960>: BEGIN gotoState: __ROOT_STATE__

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart,

sc960>: starting from current state: ---

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart,

sc960>: current states before: ---

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart,

sc960>: --> entering state: __ROOT_STATE__

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart,

sc960>: --> entering state: loading

Sat, 20 Jul 2019 15:02:37 GMT: INFO: Trying to load font SFNSText

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart,

sc960>: current states after: loading

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart,

sc960>: END gotoState: __ROOT_STATE__

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart,

sc960>: END initialize statechart

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: Language check for CloudOS: null ->

en-us. We WILL relocalize cloudOS.

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: SC.Module: Module

'cloudos_foundation/springboard' has completed loading, invoking callbacks.

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: SFNSText font is loaded

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart,

sc960>: BEGIN gotoState: validatingAuth

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart,

sc960>: starting from current state: loading

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart,

sc960>: current states before: loading

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart,

sc960>: pivot state = __ROOT_STATE__

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart,

sc960>: <-- exiting state: loading

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart,

sc960>: --> entering state: validatingAuth

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart, sc960>:

--> entering state: validatingAuth.gettingReply

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart,

sc960>: --> entering state: validatingAuth.gettingReply.parsingReply

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: COS: Sending validate POST request to https://setup.cdn-apple.com/setup/ws/1/validate

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: --> Request 2: POST to https://setup.cdn-apple.com/setup/ws/1/validate?clientBuildNumber=1912Hotfix4&clientId=33730FC0-8EBE-4831-A1BA-0B821B818889&clientMasteringNumber=1912Hotfix4,

headers: Content-Type=text/plain, body: (omitted)

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart,

sc960>: current states after: validatingAuth.gettingReply.parsingReply

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart,

sc960>: END gotoState: validatingAuth

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: <-- Response 2: 0 (14ms), headers:

body: (empty)

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: COS: invoking validateDidFail

Sat, 20 Jul 2019 15:02:37 GMT: WARN: validate call failed with 0 status code

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart,

sc960>: BEGIN sendEvent: 'resendLoginOrValidateRequest'

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart,

sc960>: __ROOT_STATE__: will handle event 'resendLoginOrValidateRequest'

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: sending validate request again.

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: COS: Sending validate POST request to https://setup.cdn-apple.com/setup/ws/1/validate

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: --> Request 3: POST to https://setup.cdn-apple.com/setup/ws/1/validate?clientBuildNumber=1912Hotfix4&clientId=33730FC0-8EBE-4831-A1BA-0B821B818889&clientMasteringNumber=1912Hotfix4,

headers: Content-Type=text/plain, body: (omitted)

Sat, 20 Jul 2019 15:02:37 GMT: INFO: SC.Statechart<cloudos-statechart,

sc960>: END sendEvent: 'resendLoginOrValidateRequest'

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: Validating Preferences

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: Check if X-APPLE-WEB-ID can be created

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: Creating the _usernameMonitorTimer

Reply

Answer 2

dwmusic Author

Level 1

18 points

Jul 20, 2019 8:16 AM in response to dwmusic

More of the error text:

Sat, 20 Jul 2019 15:02:37 GMT: DEBUG: <-- Response 1: 404 (309ms),

headers: accept-ranges=bytes, cache-control=public, max-age=300,

connection=keep-alive, content-encoding=gzip, content-language=en-us,

content-length=1575, content-location=index.html.en-us,

content-security-policy=default-src 'none'; script-src blob: 'self'

'unsafe-inline' 'unsafe-eval' *.apple.com *.cdn-apple.com *.apple-mapkit.com *.apple-cloudkit.com

*.apple-livephotoskit.com; style-src 'self' data: 'unsafe-inline' *.apple.com

*.cdn-apple.com *.icloud.com; img-src 'self' blob: data: *.apple.com

*.cdn-apple.com *.icloud.com icloud.com *.icloud-content.com

*.apple-mapkit.com; media-src 'self' blob: data: *.apple.com *.cdn-apple.com

*.icloud.com *.icloud-content.com; font-src 'self' blob: data: *.apple.com

*.cdn-apple.com; connect-src 'self' blob: *.apple.com *.cdn-apple.com

*.icloud.com *.icloud-content.com *.apple-mapkit.com; frame-src 'self' blob:

*.apple.com *.icloud.com *.icloud-sandbox.com *.icloud-content.com mailto:

tel:; frame-ancestors 'self' *.apple.com *.icloud.com; form-action 'self'

*.icloud.com; child-src blob: 'self'; base-uri 'self' *.icloud.com

*.cdn-apple.com; report-uri https://feedbackws.icloud.com/reportRaw;,

content-type=text/html; charset=utf-8, date=Sat, 20 Jul 2019 15:02:37 GMT,

etag="e17-58cc36d129900", expect-ct=maxage=30, report-uri="https://feedbackws.icloud.com/reportRaw",

server=Apache, strict-transport-security=max-age=31536000; includeSubDomains,

tcn=choice, vary=negotiate,accept,accept-language,Accept-Encoding, x-frame-options=SAMEORIGIN,

x-responding-instance=webrio-apache:22504@st14p25ic-hpaf08110301:9181:1912B49

body: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0

Transitional//EN"

"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html><head><meta

http-equiv="Content-type" content="text/html;

charset=utf-8"/><meta http-equiv="X-UA-Compatible"

content="IE=edge"/><meta name="viewport"

content="width=device-width, initial-scale=1"/> <!--[if IE

7]><script type="text/javascript" charset="utf-8">var

IEengine=7;</script><![endif]--> <!--[if IE 8]><script

type="text/javascript" charset="utf-8">var

IEengine=8;</script><![endif]--> <link

rel="apple-touch-icon" sizes="152x152"

href="/static_pages/page_assets/1912Project33/en-us/source/resources/images/touch-icon-pad-retina.png"/><script

type="text/javascript">var B,Browser=B=(function(){var

uA=navigator.userAgent.toLowerCase();var

version=((uA.match(/.+(?:rv|it|ra|ie)[\/:

]([\d.]+)/)||[])[1]||"").split(".");

for(var i=0;i<version.length;i++){version[i]=parseInt(version[i],10)}var

versionNumber=0;

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iCloud encountered an error while trying to connect to the server.

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