I can no longer access iTunes Store on my MacBook, unless I use safe boot. My iTunes account works just fine on all other devices (iPad, iPod, iPhone). It just shows a while screen saying iTunes Store and Accessing iTunes Store... and does nothing else. No error codes or messages. I checked the Firewall settings, they are set correctly.
MacBook Air 13", macOS 10.14
I just tried that and it did not work. The only time iTunes Store will work is if I start the computer in Safe Boot. As soon as I switch it back to normal, it no longer opens. I appreciate the help.
Do you know what they did to fix it? I'm having a similar issue where all the other tabs work fine (For You, Browse & Radio), but the Store remains blank. Just started happening a couple days ago. I don't think malware is the issue as I'm also running BitDefender.
Thanks for the quick reply! I ran Malwarebytes and it detected 2 "threats" but these were old and unlikely to have been associated with the issue having happened in the last 2 weeks. One was related to a safari searchtab.safariextz labeled as ad-ware (don't really install safari extensions but OK) and the other a leftover file from (uninstalled years ago) MacKeeper. Anyways removed both to no effect. Going to try running another scan with BitDefender for redundancy and if this doesn't find anything then I'll try reinstalling macOS. Would be so much easier if Apple just let us download and install iTunes like they used to...relying on software perfection is bad and frankly scary thing.
Try with the firewall disabled. Your router ought to be fulfilling that role adequately. If that doesn't help then reinstall Mojave.
tt2
Thank you, I tried both. It still does not work.
Ouch. Does iTunes Safe mode work? Hold option+cmd as you launch iTunes.
tt2
Thank you, I did. They fixed it! I had a lot of malware running in the background.
You're welcome. 🙂
tt2
iTunes Store only opens in Safe Boot. MacOS Mojave 10.14.5, MacBook Air 2014
