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MaryAnnSamo Author

Level 1

4 points

activation lock

how to remove activation lock on new ipad pro

iPad Pro 10.5-inch, Wi-Fi, Cellular

Posted on Jul 21, 2019 4:52 AM

Best reply

Limnos

Level 10

411,277 points

Posted on Jul 21, 2019 4:56 AM

A truly new device should not have activation lock set on it. Return it for a refund or a device that is not locked. Or do you mean a used one but just new to you (which means it isn't really "new")?

Turn off Find My iPhone Activation Lock (formerly: Activation Lock: Removing a device from a previous owner’s account) - An activation lock can only be removed using the log-in information for the account that applied the lock. https://support.apple.com/HT201441

Get the owner of the account to remove the lock or return the device for a refund. It is otherwise useless to you.

If the owner has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.

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