You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Edit payment information for expired card

My current card has expired. As a family organizer I cannot remove the old card (they keep telling me the old card needs verification). If I verify, I am asked to update to a valid card, but no of the fields for entering a new card is available. How do I solve this?

Posted on Jul 21, 2019 12:11 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 21, 2019 11:42 PM

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

1 reply
Question marked as Top-ranking reply

Jul 21, 2019 11:42 PM in response to siv16

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Edit payment information for expired card

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.