need help

hi i need i cant sign in to my account every time i put my user name in and password in it just goes back to the start

iPhone 4S (8GB)

Posted on Jul 21, 2019 7:08 PM

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Question marked as Top-ranking reply

Posted on Jul 21, 2019 7:58 PM

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

1 reply
Question marked as Top-ranking reply

Jul 21, 2019 7:58 PM in response to clairej22

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

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