Apple Event: May 7th at 7 am PT
My crown turns but does not scroll or eject water . It does work when you press it , so I cannot eject water atm and dare not put it in swim mode as I will not be able to get back off this mode . Any body had this issue
Apple Watch Series 2, 5
You can check the turn function of the Digital Crown by simply pressing to display the apps grid (or list) then turn the crown, it should scroll or zoom. I suggest a forced reset (reboot) to eliminate software glitches as the first step of self-help, simply press and hold both the Digital Crown and the Side Button (together, at least 10 seconds) until the Apple logo appears, then release the buttons and let the watch reboot. Then check again.
Note that the unlock operation for Water Lock seems to need a fairly enthusiastic turn of the Digital Crown, sometimes 2-3 continuous turns. I usually just spin it between my thumb and forefinger.
You can check the turn function of the Digital Crown by simply pressing to display the apps grid (or list) then turn the crown, it should scroll or zoom. I suggest a forced reset (reboot) to eliminate software glitches as the first step of self-help, simply press and hold both the Digital Crown and the Side Button (together, at least 10 seconds) until the Apple logo appears, then release the buttons and let the watch reboot. Then check again.
Note that the unlock operation for Water Lock seems to need a fairly enthusiastic turn of the Digital Crown, sometimes 2-3 continuous turns. I usually just spin it between my thumb and forefinger.
Yeah - did all above , it doesn’t zoom in on apps .... re booted several times now and still not working. It won’t scroll on anything up/ down - and I can’t spin any faster tried slow , fast . I have to scroll via the screen. Thanks for you help
OK, that is a hardware problem. Contact Support (link) to arrange service.
Crown not working
