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locked I phone 5s

Hello, before that phone which I am using now /Iphone 8/, I had I phone 5s and I reset it and gave it to my son, so he can use the old phone without sim-card. He didt have e-mail, so he made in iclud email, but now he forgot it and he locked the phone, because he couldn`t remember the password.

How can I unlock the phone?

iPhone 5s

Posted on Jul 22, 2019 11:27 PM

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Posted on Jul 23, 2019 7:31 AM

If he can't remember his id : If you forgot your Apple ID - Apple Support 


Or the account's password : If you forgot your Apple ID password - Apple Support


Or, and if you were the original purchaser of the phone (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

1 reply
Question marked as Best reply

Jul 23, 2019 7:31 AM in response to teodora225

If he can't remember his id : If you forgot your Apple ID - Apple Support 


Or the account's password : If you forgot your Apple ID password - Apple Support


Or, and if you were the original purchaser of the phone (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

locked I phone 5s

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