7 Replies Latest reply: Sep 2, 2010 5:09 AM by rehcuobm
beto937 Level 1 Level 1 (0 points)
I cant update to new itunes because it says i am missing itunes.msi. I try installing and i get the same message. It tells me to try and enter a new path but none of the two options work.
  • b noir Level 9 Level 9 (72,040 points)
    These sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25.

    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at *least version 3.0* of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)

    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.

    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".

    Quit out of CleanUp, restart the PC and try installing iTunes 9.2 again. Does the install go through properly this time?

    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)
  • cswalsh Level 1 Level 1 (0 points)
    Thanks so much - also just worked for me. After trying several third-party uninstallers, I found this advice. Removed all the various components (Windows XP kept looking for older versions that were no longer installed). Can't believe MS makes it so difficult.
  • MichaelEYeaman Level 1 Level 1 (0 points)
    b noir

    I found a good copy of the Utility at Majorgeeks.com when I searched using your recommendation. I followed your instructions and I am back up and running. Thanks
  • blake scarcella Level 1 Level 1 (0 points)
    b noir plz help me i used windows duplicate finder and i didnt work wat do i do i have been down for atleast 4 months now and i finally found someone who can help if u can it would be greatly appreceiated thnkx blake scarcella
  • danielagm Level 1 Level 1 (0 points)
    hi!.. do you have the name of the copy? thanxs!
  • hectorsmom Level 1 Level 1 (0 points)
    thank you for this info! I also found a copy of the utility at majorgeeks, and it has helped me to install another program that I was having issues with. I too have the missing Itunes and quicktime msi problem, but a question first... if I remove all the iTunes files with the windows utility, will I lose all my music from the itunes library? Scared to proceed until I get some more info. TIA for any help and advice
  • rehcuobm Level 1 Level 1 (0 points)
    I don't think you will loose any music but it will affect your playlists.