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I didn’t receive any money om my account

Dear community,

this morning I paid 10 euros to add on my apple id, the problem now is that I didnt receive the money in my apple id, but the money has been taken from my bank account. Can you help me?

iPad Pro, iOS 12

Posted on Jul 23, 2019 4:24 AM

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Posted on Jul 23, 2019 5:40 AM

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


iTunes Support


iTunes Support – world wide

2 replies
Question marked as Best reply

Jul 23, 2019 5:40 AM in response to Kaarelkonijnde3

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


iTunes Support


iTunes Support – world wide

I didn’t receive any money om my account

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