You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: AnnG2395
AnnG2395 Author
User level: Level 1
8 points

Apple Music

I payed for my apple music subscription but all content that i had and downloaded for years disappeared. i had no saved music. why this happened and what should i do.

iPhone 7, iOS 11

Posted on Jul 23, 2019 11:36 AM

Reply
Question marked as Top-ranking reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
142,872 points

Posted on Jul 23, 2019 11:42 AM

Get help with iCloud Music Library - Apple Support

If you can’t see iCloud Music Library on your iPhone, iPad, or iPod touch
First, restart your iOS device. 
If you still can't see it after the restart:
1. Turn off iCloud Music Library and then turn it back on.
2. Sign out of the iTunes Store and then sign back in.
View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
142,872 points

Jul 23, 2019 11:42 AM in response to AnnG2395

Get help with iCloud Music Library - Apple Support

If you can’t see iCloud Music Library on your iPhone, iPad, or iPod touch
First, restart your iOS device. 
If you still can't see it after the restart:
1. Turn off iCloud Music Library and then turn it back on.
2. Sign out of the iTunes Store and then sign back in.
Reply

Apple Music

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up