Screen becomes unresponsive after iOS 12.4 update

Question

Screen becomes unresponsive after iOS 12.4 update

I've upgraded to iOS 12.4 on my 5s today, and after the update the screen gets stripes and shades (on the pure blue&violet surfaces) and then it becomes unresponsive to everything (home & volume and power buttons work) that i have to lock the phone and keep it locked for a few seconds and then unlock it to make the screen function again. I had iOS 12.3.1 ipsw downloaded via iTunes and iOS 12.3.1 backup, so I tried to "downgrade" it thinking that it'll turn back to its previous state before the update but it didn't work either. Any comments?

iPhone 5s, iOS 12

Posted on Jul 23, 2019 12:15 PM

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Answer 1

Top-ranking reply

sberman

Level 10

268,371 points

Jul 23, 2019 2:59 PM in response to Community User

Downgrading iOS is never a solution to a problem.

Get help with the display on your iPhone, iPad, or iPod touch - Apple Support

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Answer 2

Jul 24, 2019 1:22 PM in response to Community User

Hey I’ve just installed iOS 12.4 via iTunes and set my phone from zero without backup and it worked there are no longer these annoying stripes. It’s weird that it was a software related issue and sad that i had to lose all my data and apps except from my iCloud photos. I didn’t expect that Apple’s OTA updates could mess up with my phone so badly that the only solution was to set it up as a new iPhone without recovering all personal data. I’m a bit disappointed.

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Answer 3

Jul 24, 2019 1:05 PM in response to Community User

My XR's screen randomly went black and unresponsive and I've never experienced this issue with previous iOS versions. I wonder if iOS 12.4 is the problem.

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Answer 4

sberman

Level 10

268,371 points

Jul 24, 2019 1:19 PM in response to traveller-

traveller- wrote:

I wonder if iOS 12.4 is the problem.

Nope.

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Screen becomes unresponsive after iOS 12.4 update

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