Security

Received a email from apple saying they locked my account. Was in process of unlocking it but it asked for my social security number . Is this something they would ask for.

iPhone 8 Plus, iOS 12

Posted on Jul 24, 2019 11:13 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 24, 2019 11:15 AM

Apple does not send emails to notify you of a locked account. Also see: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

2 replies

Jul 24, 2019 11:26 AM in response to beerbunnys

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Security

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.