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Security

Received a email from apple saying they locked my account. Was in process of unlocking it but it asked for my social security number . Is this something they would ask for.

iPhone 8 Plus, iOS 12

Posted on Jul 24, 2019 11:13 AM

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Posted on Jul 24, 2019 11:15 AM

Apple does not send emails to notify you of a locked account. Also see: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

2 replies

Jul 24, 2019 11:26 AM in response to beerbunnys

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

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