Hi everyone!
I have a macbook pro (early 2015) and last week I bought the 2nd generation of airpods. Today, I was trying to connect it to my mac and it didn't work! I searched for instructions and I found an apple post with them, so I followed every instruction and when I tried to connect my airpods, it said "connection failed". I tried again and again and it happened the same thing. I don't know what to do...Can somebody help me??
MacBook Pro Retina
Hi aaa_bbb,
Welcome to Apple Support Communities. I understand you're having trouble getting your AirPods to connect with your Mac and you're seeing a "Connection Failed" error when you try. I know how convenient it is to use your AirPods with all of your devices; I'd like to help. I'd recommend starting with the steps below:
"Connect to your Mac
If you're using AirPods (2nd generation), make sure that your Mac has macOS 10.14.4 or later. If you're using AirPods (1st generation), make sure that your Mac is using macOS Sierra or later.
Choose Apple menu > System Preferences, then click Bluetooth. If your Airpods appear in the list of devices* but they don't connect, remove your AirPods from the list:
Add your AirPods to the device list in Bluetooth preferences again:
Test your AirPods. If you still can't connect, reset your AirPods."
If you continue to have trouble after resetting your AirPods try changing the name of your AirPods using your iPhone:
"Open the AirPod Case, then go to Settings > Bluetooth on your iOS device. Tap 
next to your AirPods in the list of devices. Here's what you can do:
Name your AirPods
Tap the current name. Then enter a new name for your AirPods and tap Done."
Adjust the settings of your AirPods
After changing the name, try again to set up your AirPods with your Mac: Set up AirPods with your Mac and other Bluetooth devices
Let me know what you find.
Best Regards.
Hi aaa_bbb,
Welcome to Apple Support Communities. I understand you're having trouble getting your AirPods to connect with your Mac and you're seeing a "Connection Failed" error when you try. I know how convenient it is to use your AirPods with all of your devices; I'd like to help. I'd recommend starting with the steps below:
"Connect to your Mac
If you're using AirPods (2nd generation), make sure that your Mac has macOS 10.14.4 or later. If you're using AirPods (1st generation), make sure that your Mac is using macOS Sierra or later.
Choose Apple menu > System Preferences, then click Bluetooth. If your Airpods appear in the list of devices* but they don't connect, remove your AirPods from the list:
Add your AirPods to the device list in Bluetooth preferences again:
Test your AirPods. If you still can't connect, reset your AirPods."
If you continue to have trouble after resetting your AirPods try changing the name of your AirPods using your iPhone:
"Open the AirPod Case, then go to Settings > Bluetooth on your iOS device. Tap next to your AirPods in the list of devices. Here's what you can do:
Name your AirPods
Tap the current name. Then enter a new name for your AirPods and tap Done."
Adjust the settings of your AirPods
After changing the name, try again to set up your AirPods with your Mac: Set up AirPods with your Mac and other Bluetooth devices
Let me know what you find.
Best Regards.
my airpods are not connecting with my mac
