app store
whenever i try and load my app store it always fails to open, and it is not my internet connection as all other apps work. my iOs is completely updated. why is this happening?
iPhone 7
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whenever i try and load my app store it always fails to open, and it is not my internet connection as all other apps work. my iOs is completely updated. why is this happening?
iPhone 7
Last Troubleshooting step: something could have gone wrong during your last update.
To install a fresh copy of your latest iOS (keeping that AppStore is a "built-in" app, included in iOS), create a full backup of your device, then restore it to factory settings, and, in the end, set it up as new:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
When done, test it for a while, without restoring data.
If the AppStore is okay, restore your data from your previously made backup.
Regards
Giulio
Force restart your iphone 7: Press and hold both the Side (or Top) button and the Volume Down button for at least 10 seconds, until you see the Apple logo. When it appears, release both buttons, wait for your iphone to restart, then test it.
Regards
Giulio
Check if you have restrictions enabled going to:
Settings>Screentime>Content&Privacy restrictions>Itunes&AppStore Purchases... the first 3 options must be "allowed".
Regards
Giulio
hi, thank you! that was actually not Allowed but unfortunately it is still not working.
still not working thank you though
Are you using Wifi network? Are you sure that, for example, Safari and/or Youtube can navigate on internet?
Giulio
yes, i'm sure. my internet connection works for all other apps including safari, and this app store issue is present with all different wifi connections and 4G.
thanks, lilah.
app store