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User profile for user: NicoPuga
NicoPuga Author
User level: Level 1
5 points

Safari and YouTube malfunctioning

Hello everyone, I'm having a problem when I try to watch videos on youtube from safari.

Every time I go to Youtube, the page takes longer to open, and a message appears saying 'A problem repeatedly occurred'. Here's a photo from the event:


Then, I press 'reload webpage' and I can access YouTube normally, but videos take longer to load. I have this problem only when using Safari, the webpage works fine when I access to it from Chrome.


Has anyone experienced this problem?


Thanks.

MacBook Air

Posted on Jul 28, 2019 7:16 AM

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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,675 points

Posted on Jul 28, 2019 7:50 AM

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information

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2 replies
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,675 points

Jul 28, 2019 7:50 AM in response to NicoPuga

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information

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Safari and YouTube malfunctioning

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