I am stuck once I try to reset it, it takes me to the quick start and then Activation Lock screen which I can't get around. Can someone please help me from this point, please? Thank you
Follow the steps here exactly: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Follow the steps here exactly: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Hello,
Please refer to the following Apple Support documents. You will have to recover access to the device’s associated Apple ID otherwise there is no way to bypass Activation Lock. If this is not a possible task then you will have to find the original purchase receipt that shows the device’s serial number. Only then can Apple intervene and unlock the iPad.
My child changed his pin and then forgot it. I have been trying to reset the ipad however, I can not get it to the point where it will allow me to connect to the itunes section.
