Question marked as Top-ranking reply User profile for user: lobsterghost1 lobsterghost1 Community+ 2025 User level: Level 10 157,970 points Jul 29, 2019 1:52 PM in response to blancakarina17 These two links will help:If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple SupportIf you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support Show more Less Reply Link