You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

coco2201 Author

Level 1

4 points

Apple Music

I’m trying to set up Apple Music on my iPhone, alls fine when entering my Apple ID then screen freezes on a white back ground and nothing happens from them on.

iPhone XS

Posted on Jul 30, 2019 1:45 AM

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

143,094 points

Posted on Jul 30, 2019 8:39 AM

The screen might be trying (but failing) to show you the terms and conditions, that the user is asked to accept.

Try scrolling down to an Accept button below, even if the page seems empty.
Try accepting the new Apple Music terms and conditions on a different device.
Try updating the phone to the latest iOS version first, which may have fixed this error.

View in context

Apple Music

Similar questions