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coco2201 Author

Level 1

4 points

Apple Music

I’m trying to set up Apple Music on my iPhone, alls fine when entering my Apple ID then screen freezes on a white back ground and nothing happens from them on.

iPhone XS

Posted on Jul 30, 2019 1:45 AM

Best reply

Urquhart1244

Community+ 2024

Level 10

139,942 points

Posted on Jul 30, 2019 8:39 AM

The screen might be trying (but failing) to show you the terms and conditions, that the user is asked to accept.

Try scrolling down to an Accept button below, even if the page seems empty.
Try accepting the new Apple Music terms and conditions on a different device.
Try updating the phone to the latest iOS version first, which may have fixed this error.

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Apple Music

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